DreamHost: Best customer service ever!
Wed, Jan 12, 2011
Vote on HN
Please wait for a site operator to respond.
You are now chatting with 'Brandon'
Brandon: Hi, how may I help you?
sajal: hi this is a clients account where im supposed to setup the VPS. its been almost a day since the VPS was requested.... when can i expect it to be provisioned? it still tells me "You currently have 1 pending VPS web server order in our queue."
Brandon: Unfortunately it can take up to a couple of days at times. If you'd like to have this expedited, please submit a ticket via "Support" > "Contact Support"
sajal: wow.. couple of days.. seems like i made a mistake recommending dreamhost... let me try the support ticket... hope any issues with hosting in the future also dont take couple of days...
Brandon: Thanks, take care.
Chat session has been terminated by the site operator.
Don't get it? couple of days to provision a damn VPS? I am used to getting physical dedicated servers provisioned at Softlayer in < 4 hours. Amazon EC2 instances in < 1 minute...
The only reason im using DreamHost is cause this is a clients project where fancy panels for domains, settings, etc would be easily user maintainable.